Customer Success Specialist

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What’s the role

This role is a key part of the Order-to-Delivery journey, delivering high-quality, customer-facing support as part of the Retail End-to-End Integrated Team (serving the General Public and, where applicable, Loyalty and Digital customers).

The role requires effective communication, value-driven customer interactions, and efficient issue resolution to ensure high levels of customer satisfaction and loyalty.

What you’ll be doing

Customer Enquiries

• Manage a wide range of frontline customer enquiries in accordance with established processes, service standards, and ways of working.
• Take ownership of customer complain...