Customer Success Specialist II, UM

Customer Success Specialist II – UM

Acquire BPO is a global business outsourcer partnering with RingCentral, a leading cloud communications provider. We are looking for a Customer Success Specialist II to support the growth and satisfaction of our enterprise client base.

Key Responsibilities

• Develop and maintain strong relationships with stakeholders to address customer concerns promptly and effectively.
• Provide inbound retention support and reactive account management services to mitigate customer churn and foster loyalty.
• Act as an account champion by proactively engaging clients through outbound communication and management efforts.
• Gather customer feedback and share insights with internal teams such as Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering to drive improvement initiatives.
• Work with CSMs to address account-related inquiries, including contract details, device returns...