Customer Success Specialist

Job Description
We are seeking a detail-oriented and customer-focused Customer Service Specialist to join one of our clients within their manufacturing environment. This role will support day-to-day customer operations and provide coverage during a planned leave, with strong potential for long-term opportunity.
Key Responsibilities
Serve as a primary point of contact for customers via phone and email
Manage the full order lifecycle in a make-to-order manufacturing environment
Review and validate order details, including material availability and production readiness
Utilize ERP systems (N4 preferred) to track orders and workflows
Communicate order status updates and resolve customer inquiries
Generate reports and support process tracking using Excel
Identify opportunities to streamline and improve manual processes

Hourly: $30-$32hr

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