Customer Success Senior Consultant

Key Responsibilities

Client Consulting & Relationship Management

• Serve as a trusted advisor by understanding client needs and delivering impactful insights.
• Lead day‑to‑day client communication; manage queries and tricky conversations with minimal senior involvement.
• Present results with clear storytelling and actionable recommendations.
• Participate in client planning and briefing meetings, translating client needs into relevant SA&I solutions and actionable research approaches.

Project Management & Delivery

• Support proposal development and ensure designs meet specifications.
• Align with internal teams on on test design, questionnaires, and analytical plans.
• Execute and review questionnaires and study inputs.
• Being able to execute studies end to end when needed.
• Oversee project timelines and quality; co...