Customer Success Manager

Role Overview

To own the strategic and commercial management of a growing Canadian customs brokerage customer portfolio, supporting customer retention, structured account growth, and long‑term customer success. The Customer Success Manager is commercially accountable for protecting and expanding revenue within an assigned book of approximately 150 customers while proactively strengthening customer relationships and identifying growth opportunities.

This role operates in a forward‑looking, disciplined manner balancing renewal leadership, customer engagement, and expansion development and sits at the intersection of customer success, commercial account management, and logistics technology consulting. Customers range from mid‑market customs brokers to large multinational logistics providers operating complex import/export and compliance environments across North America.

Why This Role Matters

This is a highly visible role supporting some of Descar...