Customer Success Manager (SaaS industry)

Job Description

Our Client is Japanese Listed SaaS Company is now looking for a Customer Success Manager. This role owns the full customer lifecycle — from onboarding through adoption, expansion, and renewal.

You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes

【 Responsibilities 】
- Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).
- Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines.
- Build and maintain strong relationships with stakeholders across different regions and time zones.
- Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.
- Monitor customer health and usage trends, proactively identifyin...