Customer Success Manager (Partner Management) - Korean Speaker

Role Overview

The Regional PM is responsible for executing partner outreach, supporting skilling initiatives, and maintaining operational excellence across engagement lifecycles. The role involves close collaboration with Partner Development Managers (PDMs), driving structured communication, supporting discovery and engagement calls, and ensuring accurate tracking and follow-ups.

This role is critical in enabling scalable partner skilling operations while ensuring high data quality, process compliance, and stakeholder alignment.

Key Responsibilities

1. Partner Engagement & Communication

• Execute structured partner outreach including introductory emails and follow-ups (PDM & partner-led)
• Maintain communication cadence across engagement stages (intro → discovery → post-engagement)
• Ensure timely and professional responses to stakeholders

2. Stakeholder Collaboration

• Coordinate with...