Customer Success Manager Mid-Market Clients

Become a pivotal force at Onfleet as a Customer Success Manager for mid-market clients. Elevate customer satisfaction and drive growth by optimizing feature adoption and account management strategies.
In this essential role, you will act as a trusted advisor to ensure customers achieve the full benefits of the Onfleet platform. Your responsibilities will include managing relationships, monitoring customer health, and customizing retention strategies to meet client needs effectively.
Key Responsibilities:
• Build robust relationships with assigned mid-market customers
• Drive adoption of high-value platform features
• Proactively identify and manage account risks
• Communicate the value of Onfleet’s offerings
• Conduct executive reviews and check-ins for customer health
Requirements:
• 5+ years of customer success expertise
• Proven experience growing a book of business
• Excellent presentation and communication skills
• Robust analytical and problem-...