Customer Success Manager (Law Firms)

We offer a flexible working policy that supports a healthy balance between personal and professional well-being.

This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.  Being a Customer Success Manager at iManage means… You are the value and adoption owner for your portfolio of customers, primarily high-profile law firms.

As part of the core account team, you turn business objectives into joint impact plans, and turn telemetry and customer insights into repeatable adoption programs and clear value stories that lift NRR.

You keep stakeholders aligned through clear governance, converting proven value into renewal confidence and responsible expansion.

Supporting the full customer lifecycle, you will continue to build trusted relationships, demonstrating accountability, authenticity, and adaptability with k...