Customer Success Manager

Job description Broad Role Description PSS Voice is responsible for building traction and maximizing win for non-vanilla product lines such as Smartflo & Omni channel (WhatsApp for Business, Chat bot) Candidate will be responsible for product sales and revenue in his/her assigned territory or customer accounts. Key Role Deliverables Responsible to get OB from Value Added Voice Services like - SmartFlo & Omni Channel Conduct Webinars and training on VAS products for Sales, FOS and Partner Share Market Intelligence to HQ Product Team - Customer Insights, Competition Benchmarking etc. Capability presentation to Large / Medium customer, make product value propositions, demo to customer and support sales team in deal closure. Right Person (Qualification & Experience) Strong technical commercial knowledge & experience of assigned products Advance level understanding of technology landscape, products, and trends Product Understanding along with regulations Understanding of customer segment an...