Customer Success Manager

**Job Overview**

In this role, you’ll act as the primary strategic partner for assigned customers, driving adoption and measurable outcomes through the iCIMS Talent Cloud. Using Gainsight and analytics, you’ll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You’ll serve as the customer advocate while collaborating cross-functionally to deliver a consistent and high-quality customer experience.

**About Us**

ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn tal...