Customer success manager – growth, retention

Responsibilities Build meaningful customer relationships Become a trusted partner throughout the customer journey Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups Build long‑term relationships focused on trust, engagement, and success Advocate for customer needs internally Monitor customer health, engagement trends, platform usage, and adoption metrics Identify churn risks proactively and develop retention strategies Support customers in maximizing value and outcomes Improve customer engagement and long‑term adoption Identify opportunities to increase engagement and account expansion within existing customers Support renewals, customer development initiatives, upsell opportunities, and account growth efforts Collaborate with internal teams to improve customer experience and outcomes Gather customer feedback and identify improvement opportunities Support continuous improvement initiatives Help create memorable customer experiences that drive loyalty a...