Customer Success Manager, ESM

Description
Amazon Global Selling enables businesses to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace across 10 countries, adding millions of new products. The Asia Global Selling Existing Seller Management (ESM) team is seeking a results-oriented Customer Success Manager to own the planning, launch, and ongoing operation of the **Shenzhen Qianhai Innovation Centre** — a flagship engagement hub for our Strategic Selling Partners.

This role owns the Innovation Centre end-to-end. You will define the Centre's annual programming calendar, design Selling Partner engagement campaigns, and drive execution from concept through post-event analysis. You will work closely with Strategic Account Managers to translate Seller needs into compelling on-site experiences, coordinate cross-functional stakeholders to secure resources and alignment, and leverage data to measure campaign effectiveness and continuously raise the...