Customer Success Manager - Enterprise

About the Role

The Enterprise CSM is the starting point of an enterprise customer's journey with Alaan. From the first day after close, you own the relationship in full: you build the adoption plan, drive deep usage across the entire organisation, and embed Alaan into the customer's financial infrastructure rather than letting it sit on top of it. This role focuses on driving adoption, engagement, and ultimately making Alaan indispensable across the company.

What You'll Do

Activate and embed

• Take ownership of the relationship at the point of close, ensuring a seamless transition from Sales
• Build a Mutual Action Plan and a structured adoption plan with each new customer, aligning stakeholders on outcomes and milestones from day one
• Drive deep adoption across the entire organisation: every relevant team, every spend category, and a complete accounting and systems integration, to the point where Alaan is indispensable <...