Customer Success Manager

Role Overview

A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.

Key Responsibilities

• Own performance & influencer marketing accounts (ROAS-driven)
• Lead optimization, retention, growth planning, and upselling
• Build strong, strategic client relationships
• Collaborate closely with Product to translate client requirements into actionable inputs
• Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)
• Identify workflow gaps and proactively improve processes

What We’re Looking For

• 5–7 years total experience, with 3+ years in Account Management or Custom...