Customer Success Manager

Ecomma is looking for a Customer Success Manager with proven ecommerce experience . This is a mandatory requirement. Candidates without hands-on ecommerce knowledge or experience working with ecommerce brands will not be considered.

We are a fast-growing private equity firm that acquires and scales ecommerce brands globally. This role is ideal for someone who has worked closely with ecommerce brands and understands how to manage, stabilise, and grow them.

This is not a generic client servicing role. You will act as the bridge between ecommerce business owners and our internal teams across marketing, operations, fulfilment, customer service, finance, and performance. Your job is to keep clients informed, manage expectations, identify risks early, and ensure the right actions are being taken across each brand.

• Act as the main point of contact for assigned ecommerce business owners
• Manage client communication across Sla...