Customer Success Manager (CSM)

About Us:

We are a fast-growing clinical AI startup based in London, dedicated to transforming mental health for clinicians and patients. Our products empower healthcare providers and organizations to deliver better care with greater efficiency, whilst working towards quicker and more reliable recovery for patients. We're looking for a dynamic and highly motivated Customer Success Manager (CSM) to join our team and help us provide exceptional onboarding, implementation, and ongoing account management for our customers.

Role Overview:

As a Customer Success Manager, you will be responsible for driving the success and growth of a portfolio of customers throughout their journey with us. This includes owning the full lifecycle of the customer relationship, from onboarding and implementation to ongoing account management, renewals, and expansion. You will be directly responsible for ensuring high levels of customer satisfaction and for identifying and securing o...