Vacancy Description
Salary: R40 000 - R50 000 CTC per month (depending on experience)
Location: Cape Town, City Bowl - 1 x per week at home
Overview
An established, fast-growing online gaming business is looking for an experienced VIP Manager to take ownership of its high-value customer segment. This role sits at a senior level and focuses on driving retention, maximising player value, and leading a dedicated VIP account management team. You'll play a key role in shaping VIP strategy while ensuring a premium, compliant, and personalised customer experience.
Duties and Responsibilities
- Lead and implement the VIP customer strategy in line with commercial objectives
- Manage, mentor, and performance-track a team of VIP Account Managers
- Oversee relationships with high-value customers and act as the escalation point when required
- Drive retention and lifetime value through tailored campaigns, rewards, and experiences
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