Customer Success Manager at Leap Tools

Elevate customer relations as a Customer Success Manager with Leap Tools, specializing in mid-market enterprises. You’ll engage deeply with clients to drive retention, health, and expansion metrics.
In this key role, you'll manage the customer lifecycle for mid-size strategic clients, ensuring they maximize the Roomvo Platform. Your responsibilities include mentoring within the Customer Success team and acting as a primary voice for customers to internal factions, including Product and Sales teams. Successful candidates possess clear communication skills, and the ability to manage C-suite interactions while prioritizing complex processes.
Key Responsibilities:
• Manage the customer life cycle for mid-size customers
• Track Customer Health, Retention, and Expansion metrics
• Serve as a trusted partner and mentor within the team
• Document customer requests and advocate for improvements
• Maintain accurate records in Customer Success software
Requirements:
• Mi...