Customer Success Manager (APAC)New

This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their business needs, create long-term value, and drive retention and growth. You sit at the intersection of customers, media partners, and internal teams to ensure strong outcomes across the customer lifecycle.

What you will do

• Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes
• Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy
• Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value
• Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practi...