Customer Success Manager

This role sits at the intersection of customer strategy, SaaS product adoption, and commercial growth, supporting enterprise and mid-market clients in maximizing value from an AI-driven platform. You will act as a trusted advisor to senior stakeholders, helping them translate business goals into measurable outcomes through data-driven workflows and AI-powered solutions. The environment is fast-paced, highly collaborative, and deeply customer-centric, requiring both strategic thinking and hands-on execution. You will manage complex, evolving customer programs where clarity often needs to be built from ambiguity. This position blends relationship management, technical problem-solving, and commercial ownership, with direct impact on renewals and expansion. It is ideal for someone who thrives in dynamic settings and enjoys shaping processes as much as executing them.

Accountabilities:

• Own the full customer lifecycle for a portfolio, including renewals, expa...