Customer Success Management Manager

Job Description Job Title: Service Customer Success Manager Function: Service / Customer Success Region: Asia Reports To: Director, Service Operations, dotted line to Director Service Sales Job Summary The Service Customer Success Manager (CSM) is responsible for
maximizing customer value and lifetime revenue
across Vertiv's installed base by ensuring successful adoption and ongoing performance of service solutions. The CSM acts as a
trusted advisor
to customers, proactively managing relationships, driving service contract renewals, identifying upsell opportunities, and ensuring the reliability and efficiency of mission-critical infrastructure, including power and thermal systems. This role bridges
sales, operations, and service delivery
, ensuring customer outcomes are achieved while supporting Vertiv's recurring revenue growth strategy. Key Responsibilities Customer Relationship Ownership Own assigned customer accounts across the service lifecycle Build strong, long...