Customer Success Lead-EN

Customer Success Lead

The Customer Success Lead (CSL) is responsible for driving long‑term customer success, adoption, and value realization for Pelesys digital training solutions, with a strong focus on reducing customer churn and strengthening retention.

This role serves as the primary post‑sale and post‑implementation point of contact for assigned customers and plays a critical role in customer onboarding, smaller‑scale implementations, ongoing product adoption, and operational success.

Customer Relationship Management

• Act as the first point of contact for customers for ongoing business, operational, and application‑related needs.
• Build and maintain trusted relationships with customer stakeholders at operational, technical, and leadership levels.
• Understand customer objectives, success criteria, and operational context.
• Lead regular customer engagements, including monthly touchpoints and periodic business revi...