Customer success executive

Our Client is looking for a Customer Success Executive, located in Midrand.

Main Purpose:
The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in understanding client needs, proposing solutions, and effectively managing multiple key accounts to achieve long-term business success.

Responsibilities:
Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition. Acquire a thorough understanding of key customer needs and requirements. Expand relationships with existing customers by continuously proposing solutions that meet their objectives, including cross-selling and upselling opportun...