Vacancy Description
Customer Success Engineer (Tier 2) - Hyderabad
About Us:
Location- Hyderabad
Level - Support
Department - Customer
Working Pattern - Work from Office
Benefits -Benefits at Ideagen
Salary - To be discussed at next stage
Responsibilities:- Own and resolve escalated technical cases from Tier 1, ensuring thorough investigation, root-cause analysis, and timely resolution within SLA targets.
- Perform advanced troubleshooting across application layersincluding backend services, databases, APIs, integrations, and infrastructure components.
- Write and execute SQL queries, analyse application logs, and inspect API responses to isolate data-level or integration-level defects.
- Serve as a technical liaison between customers and internal Engineering, Product, and QA teams during incident in...
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