Customer Success Engineer

We are seeking a Customer Success Engineer (CSE) to serve as a pivotal technical partner for our post‑purchase clients, ensuring their success and high ROI with our advanced security solutions. This role focuses on driving value, optimizing complex security infrastructures, and troubleshooting critical issues. You will act as a trusted advisor, working alongside customers to solve technical challenges and proactively monitor environment health while collaborating closely with product and engineering teams.

Responsibilities

• Technical Advisory & Execution: Assist customers with product questions, write scripts, troubleshoot technical requests, and directly optimize their architecture and environment.
• Proactive Health Monitoring: Identify risks and technical gaps to prevent issues before they arise.
• Product Advocacy: Represent the voice of the customer and your team in ongoing product roadmap discussions.
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