Customer Success Director

We are seeking a strategic and results-driven Customer Success Director to lead and scale our customer success function. This role is responsible for driving customer satisfaction, retention, and expansion by developing high-impact engagement strategies and overseeing the end-to-end customer lifecycle. The ideal candidate is a strong leader with a proven track record in customer success, account management, and team development within a remote environment.

Key Responsibilities

• Define and execute the overall customer success strategy aligned with company objectives and growth targets.
• Lead, mentor, and scale a high-performing team of Customer Success Managers (CSMs).
• Oversee the full customer lifecycle, including onboarding, adoption, retention, and renewal processes.
• Develop and implement programs to improve customer satisfaction, reduce churn, and increase lifetime value.
• Establish ...