Customer Success Consultant(Quantity Surveying)

Responsibilities:

1. Conduct and support customer onboarding and follow-up sessions

2. Guide customers on software workflows and practical application

3. Support customer usage, adoption, and day-to-day software application

4. Handle client inquiries, clarify issues, and coordinate escalation when needed

5. Conduct software training, workshops, and customer engagement activities

6. Work closely with Sales, Marketing, Product, and HQ teams to support customer success initiatives

7. Document customer issues, follow-up actions, product feedback, and service updates accurately

8. Support customer meetings, product demonstrations, and internal coordination when required

9. Help identify customer usage gaps and provide suitable follow-up support to improve adoption

Requirements:

1. Based in Singapore

2. Able to speak and write Chinese and English

3. Background in Quantity Surveying, const...