Customer Success Coach (EMEA)

Under the direct leadership of the Customer Success Director, the Customer Success Coach is responsible for being the primary point of contact for QAD Redzone  customers, providing expertise and support, and ensuring their continued success post deployment. This role focuses on customer support and retention within the EMEA Market . This position is Full Time, Remote and required to travel 80% of the time. 

Responsibilities 

• Be a technical expert in Redzone software and coaching in order to serve as a  resource for customers  

• Travels to various customers sites each week to provide leadership and coaching  to teams 

• Complete success visits to support customers and their usage of  Redzone, often finding ways to re-engage teams quickly 

• Builds strong and trusted relationships with senior leaders in the customer  community ...