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Customer Success Associate (Voice - US Accounts)

GACS

Pune, Maharashtra, India Full-time July 23, 2026
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Vacancy Description

Customer Success Associate – US Accounts | GACS | Remote (India)
We're growing the India team at GACS — and we're on the lookout for someone who genuinely loves being on the phone, building real relationships with business owners in the US, and nerds out (at least a little) over marketing performance. If that sounds like you, keep reading.
***IMPORTANT: FOR YOUR APPLICATION TO BE CONSIDERED PLEASE FILL OUT THE FORM: https://forms.gle/BZ3VZPfg88UBufXQA **
What you'll actually be doing
Jump on live calls with US customers — onboarding sessions, health checks, performance reviews. You're their go-to person.
Turn marketing numbers into plain English — leads, clicks, conversions, ROI. No jargon walls allowed.
Handle churn risks and sticky situations with calm, confidence, and a solution mindset.
Collaborate with CS, Ad Ops, and Analytics teams — because great outcomes are a team sport.
Build lasting relationships where clients actually look forward to your calls.

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