Customer Success Associate

Dubai, United Arab Emirates | Posted on 08/27/2025

Yubi Group is a leading player in the fintech space revolutionizing data-driven solutions. We are expanding our presence in the UAE and are looking for a highly motivated Customer Success Associate to join our team.

The Customer Success Associate is the primary point of contact for our clients, ensuring smooth adoption, satisfaction, and expansion of Yubi’s fintech products. The role focuses on managing post‑implementation client relationships, timely issue logging and resolution, cross‑functional collaboration, and maintaining client satisfaction through continuous engagement.

• Client Retention & Growth
  • Monitor client health scores, usage patterns, and adoption trends to identify risks and opportunities.
  • Proactively engage clients to prevent churn and ensure high retention.
  • Identify...