Customer Success Associate

Description

Position at VIPRE Security Group The Opportunity:
The Client Success Associate guides clients and partners through the subscription lifecycle from purchase to renewal. This role handles sales support, quote management, and order management to drive revenue growth and client retention. The position requires balancing proactive renewal management with comprehensive territory and client support activities.Key Responsibilities:

Assist clients and partners with administrative needs throughout the subscription lifecycle.

Manage a portfolio of renewal opportunities and prepare sales-ready opportunities prior to subscription expiry.

Implement and manage the automatic renewal process.

Respond to inbound client calls and emails, following up in a timely manner.

Ensure all orders are processed and fulfilled efficiently.

Ensure quotes are sent in a timely fashion with well-communicated upgrade and cross-s...