Vacancy Description
Customer Success Associate (Fintech): Assisting customers with operational and procedural challenges in a global payment processing platform with an accent on clear communication and technical issue resolution. Focus on maintaining high customer satisfaction levels, managing support tickets, and collaborating with internal teams to ensure seamless service delivery.
Location: Must be based in or near Buenos Aires, Montevideo, or Sao Paulo (Hybrid)
Company
dLocal is a global payments processor that enables companies to collect payments in emerging markets across the world.
What you will do
- Promote a customer-first environment by building welcoming client relationships.
- Provide top-quality service while complying with defined SLAs.
- Manage customer interactions with diplomacy, tailoring technical explanations to the user's level of understanding.
- Update and close support tickets with thorough documentation...
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