Vacancy Description
Giatec Scientific Inc. is seeking a technically curious, customer-oriented Customer Success and Solutions Specialist to strengthen the software side of our customer-facing operations. This is not a developer or full-stack engineering role. It is a high-impact position at the intersection of customer success, software troubleshooting, and AI-driven problem solving, with direct visibility into how the software platforms of Giatec are adopted, supported, and improved.
The ideal candidate brings a background in computer science, software engineering, or a related technical discipline, paired with a strong customer service mindset. You will own Tier II software troubleshooting for our customers, partner closely with the Software, Product, and Engineering teams to drive timely resolution and product improvements, and act as the technical voice of the customer inside Giatec.
Giatec operates with an AI-first mindset. You will be expected to leverage AI as a core part of h...
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