Customer Success Analytics Leader at Jobber

Become a key player at Jobber as the Customer Success Analytics Leader. Guide a dynamic team in enhancing customer experience through advanced data analysis and AI-driven insights.
In this central role, you will lead the Customer Analytics team, focusing on the post-sales journey to improve retention and drive account growth. Your work will directly impact how Jobber understands and enhances customer success. Essential skills include strong SQL capabilities and proficiency in BI tools like Tableau.
Key Responsibilities:
• Direct a high-impact analytics team
• Conduct analyses to improve customer onboarding and value
• Build collaborative relationships across departments
• Develop models and decision-support tools for analytics
• Ensure analytical initiatives align with business objectives
Requirements:
• Demonstrated experience in analytics or customer success
• Proven experience leading teams effectively
• Advanced SQL skills and BI tool proficiency