Customer Success Analyst at DistillerSR

Enhance customer engagement as a Customer Success Analyst with DistillerSR, leveraging tools like ChurnZero to drive product adoption and satisfaction. This role combines data analysis with customer relationship management to ensure impactful outcomes.
As a core member of the Customer Success team, you will leverage your expertise to support enterprise clients, translating complex insights from product telemetry into actionable customer strategies. You will analyze usage data, manage health scoring, and develop scalable programs based on customer needs. Collaboration with cross-functional teams will be vital for promoting client satisfaction and product understanding.
Key Responsibilities:
• Serve as internal expert for ChurnZero platform
• Analyze product usage and derive actionable insights
• Create adoption reports and dashboards for stakeholders
• Facilitate onboarding and support at-risk customers
• Collaborate with sales on demos and RFP processes
Requirem...