Customer Success Advisor

As a Customer Success Advisor you will drive digital sales and build strong customer relationships by delivering customer-centric solutions. This role is essential in ensuring customer satisfaction and driving sales.

Key Accountabilities for a Customer Success Advisor with Rexel:

• Delivering customer-centric solutions to meet internal and external customer needs, ensuring high levels of customer satisfaction.
• Communicate via multiple channels; phone, email, Teams, external portals and web chat to ensure all issues are resolved.
• Building and maintaining strong customer relationships.
• Stay within agreed SLAs to ensure the best customer journey possible.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Providing web access and management for internal and external customers.
• Manage and maintain social media interactions, working with our inter...