Customer Success Advisor – ASEAN

Job Requisition ID # 26WD95701

Customer Success Advisor

Position Overview

In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth. As we continue our business model transformation, driving adoption of our technology is key to long‑term customer value and partnership.

Responsibilities

• Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes
• Establish adoption strategies to increase customer value and product usage
• Identify and engage at-risk accounts by using discovery skills and realign them toward success
• Collaborate cross‑functionally with Sales, Renewals, Channel Part...