Customer Success Account Manager - Principal

**Overview**

The Customer Success Account Manager (CSAM) – Principal is a senior individual contributor responsible for driving customer outcomes, long-term value realization, and sustained consumption across a portfolio of complex and strategically important customers. This role operates with high autonomy, requires strong executive engagement capability, and plays a critical role in shaping customer success strategy and execution.

The role supports Australia-based customers and is required to operate within the Australian timezone, maintaining Australian business hours to ensure effective customer engagement, delivery continuity, and internal alignment.

**Responsibilities**

**Customer Strategy & Outcomes**

+ Own and lead the end-to-end customer success strategy for assigned accounts, aligning Microsoft solutions to customer business priorities, transformation goals, and risk areas.
+ Develop and execute customer success plans that clear...