Customer Specialist - Direct Channels (Albany)

Te mahi ki ASB | Working for ASB

At ASB, our purpose is to accelerate progress for all New Zealanders.

In Direct Channels, we bring this to life every day by making it simple and easy for customers to get help, and brilliant when it matters most, whether that’s through a call, message, or digital interaction.

We’re Proud To Be a Team That

• Puts customers at the centre of every interaction
• Delivers quality outcomes at pace
• Builds trust, solves problems and makes a real difference in our customers day

Te Tūranga | The Role

As a Customer Specialist in our Direct Channels (Contact Centre) team, you’ll be the frontline voice of ASB, supporting customers through moments that matter from everyday banking to more complex needs.

You’ll

• Deliver simple, easy and accurate customer experiences across multiple channels
• Take ownership of customer enquiries and resolve them ri...