Vacancy Description
Customer Contact Specialist
£14.90 per hour
This role is part of the Occupational Health Customer Service team within the Toxicology business unit.This role will be based on site in Abingdon 5 days per week and is a 12 month contract with possible extension.
You will be the main point of contact for customers, helping them book services and answering queries. Your work helps ensure services run smoothly, efficiently, and to a high standard.
You’ll be expected to follow clear procedures, meet performance targets (KPIs/SLAs), and deliver a consistent “Right First Time” customer experience.
What you will do
* Answer customer queries by phone and email
* Provide professional, clear, and helpful support
* Resolve issues quickly and accurately
* Manage and complete Occupational Health service bookings
* Help guide customers through the booking process
* Ensure appointments are set up correctly
*...
£14.90 per hour
This role is part of the Occupational Health Customer Service team within the Toxicology business unit.This role will be based on site in Abingdon 5 days per week and is a 12 month contract with possible extension.
You will be the main point of contact for customers, helping them book services and answering queries. Your work helps ensure services run smoothly, efficiently, and to a high standard.
You’ll be expected to follow clear procedures, meet performance targets (KPIs/SLAs), and deliver a consistent “Right First Time” customer experience.
What you will do
* Answer customer queries by phone and email
* Provide professional, clear, and helpful support
* Resolve issues quickly and accurately
* Manage and complete Occupational Health service bookings
* Help guide customers through the booking process
* Ensure appointments are set up correctly
*...
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