Customer Solutions Lead: Global Parts & CRM

Mercedes-Benz Malaysia is seeking a Customer Solutions Manager to drive excellent customer relationships, manage dealer inquiries, and oversee parts escalations across APAC and HQ interfaces. You will lead a team, standardise processes, and ensure high service quality to support business growth.

The role emphasizes cross-border coordination, continuous improvement, and deep knowledge of Mercedes-Benz parts and operations. Ideal candidates will be fluent in English and willing to travel as needed.