Customer Solutions Engineer

Responsibilities

• Build and ship real solutions
• Design and implement workflows, agents, and integrations on Wand for live customer scenarios (not just demo toys).
• Turn one-off builds into reusable patterns: templates, starter kits, and internal tools other CEs/SEs can reuse.
• Own technical quality: performance, reliability, and auditability of what you ship.
• Lead technical validation (Proof-to-Contract).
• Help customers frame clear technical hypotheses: what needs to be proven (accuracy, coverage, latency, safety) for them to buy.
• Design lightweight proofs, benchmarks, and evals that credibly answer, “Does this actually work for our data and process?”
• Set up simple measurement for before/after: time saved, error reduction, or volume handled.
• Support pre-sales and pilots.
• Partner with Sales to shape and deliver believable demos and pilots that showcase Wand’s differentiators (age...