Customer Services Portfolio Manager - Hybrid - Exeter, UK

About the Role

Make a real difference for millions of customers

At EDF, our purpose is simple to help our customers thrive. In our Portfolio Service & Experience team,youllplay a key role in delivering outstanding service to business customers and partners, making sure every interaction counts.

This is your chance to lead, shape, and inspire a high-performing team, while owning the end-to-end experience for a portfolio of brokers, consultants, and strategic customers.

WhatYoullBeDoing

As aCustomer Service Portfolio Manager,youlllead from the front driving performance, building relationships, and creating exceptional experiences.Youll:

• Take full ownership of the customer journey, ensuring seamless service across all channels
• Lead and develop a hybrid onshore/offshore team (approx. 1115 people), creating a culture of high performance ...