Customer Services Expert

Position Title: Customer Support Expert

Duration: 6 Month Contract

Location: Manchester

£17.46 per hour - Inside IR35 (Umbrella Rate)

Position Description

• Customer Support Expert (Contact Centre)
• Position Overview: As a Customer Support Expert in our Clients' contact centre, you will be the first point of contact for Customers and Dealers.
• The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls.
• You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.

Position Responsibilities

• Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.
• Respond to custom...