Customer Services Call Handler

Pyramid8 are recruiting for a number of Customer Services Call Handlers – Patient Services to join a growing fast paced team. The role is to support existing and new patients with prescription medications to ensure they receive these delivered to their homes.

Monday - Friday (8:30am – 4:30pm or 9:30am – 6pm)

Temp – Perm (3 day working from home once permanent)

We're looking for enthusiastic individuals to join their growing team. You'll play a vital role in helping patients manage their prescriptions by providing outstanding support, resolving enquiries efficiently, and ensuring every customer receives a positive experience.

Duties will include:

* Providing exceptional customer service via telephone, email and online enquiries.

* Supporting patients with prescription requests, account queries and medication-related enquiries.

* Working closely with pharmacy, clinical and operations teams to ensure prescriptions are processed effici...