Customer Services Advisor

We are currently supporting a well-established housing organisation in their search for a Customer Services Advisor to join their team on a short-term temporary basis with an immediate start.

This is a great opportunity to join a busy, customer-focused environment and make an immediate impact.

The Role

As a Customer Services Advisor, you will act as the first point of contact for customers, delivering a high standard of service and resolving queries as efficiently as possible.

Key responsibilities

• Handling customer enquiries via telephone and digital channels
• Resolving issues at first point of contact where possible
• Logging and tracking repairs using internal systems
• Providing accurate information on services and promoting self-service options
• Escalating more complex queries where necessary
• Managing sensitive or challenging conversations in a professional manner

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