Customer Service (Westport)

Job Description

• Managing the entire shipment fulfillment process inclusive the import and export documentation, from receiving jobs to tracking shipments and ensuring timely delivery
• Regularly communicating with clients to provide updates on the shipment status and etc
• Handling and resolving complex issues, such as shipment delays, cargo damages, or customs‑related problems, to ensure customer satisfaction
• Coordinating with internal division and external vendor for custom clearance, submission of document to Government Bodies, stuffing/ unstuffing plan with warehouse operation team, transporter/ haulage etc to ensure timely and efficient shipments
• Overseeing the operation to prevent wrong cargo, wrong delivery, wrong quality been delivered to customer
• Reporting updating, Job Closing and Billing Advice
• Responding to new inquiries from customers
• Collecting feedback from customers about their exper...