Customer Service TXU

Smoothstar Tech is hiring qualified candidates for work from home customer service position with TXU Energy . Agents will serve customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

• Review, analyze and respond to customer billing inquiries.
• Resolve customer issues or questions
• Attempt to save customers who may be moving, unhappy with the plan or current rate
• Quickly identify customer needs in first few minutes of the call to offer the appropriate plan
• Accurately enroll the customer in the correct plan

Customer Service Representative Job Qualifications:

• 1 year of customer call center, retail or helpdesk experience.
• Strive to resolve the customer issues on the first call
• Demonstrate knowledge of TXU Energy processes and policies.
• Build trust and r...