Customer Service Technician

Are you a technically minded professional with experience in a manufacturing environment and a passion for solving customer challenges?
An exciting opportunity is available for a Customer Service Technician to join a high-volume manufacturing environment. In this role, you'll work closely with customers and internal teams to provide technical support, resolve product-related issues, and contribute to continuous quality improvement.



What You'll be doing:

• Support customer product trials and new product introductions to ensure successful implementation.


• Investigate customer complaints and provide technical solutions to resolve product-related issues.


• Conduct customer visits to assess product performance, provide support, and strengthen customer relationships.


• Participate in root cause analysis (RCA) and support the implementation of corrective and preventive actions.


• Provide techn...